Please allow up to 5 weeks plus delivery for a standard passport. If you need your passport before then, apply for an urgent passport online.
The online passport service and photo checker will be unavailable between 10pm Saturday 30 September and 2.30pm Sunday 1 October (NZDT) due to planned system maintenance. Check back from time to time as you may be able to access the service earlier. We apologise for any inconvenience.
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Need advice or have a question about your current application? Give us as much information as you can and our customer service team will contact you.
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This service is currently unavailable due to system maintenance. Please try again later.