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Common questions

How can I renew my New Zealand passport?

How can I get an acceptable passport photo?

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I need to travel urgently, what do I do?

Call us

Contact centre hours: 8am to 7pm, Monday to Friday (excluding public holidays)

Freephone: 0800 22 50 50 (NZ only)

Phone: +64 (4) 463 9360 (outside NZ)

Email us

If you have a general query or a question about a current passport application, send us an email using the enquiry form.

Post or courier your application

New Zealand Passport Office
Department of Internal Affairs
PO Box 1568
Wellington 6140

Do not send cash in the post.