In Australia
COVID-19 update
We are experiencing delivery delays in Australia due to the spread of COVID-19 in NSW.
Walk-in services are currently unavailable at the Sydney office. For urgent enquiries, call us.
For urgent and non-urgent passports, apply online.
If you cannot apply online, send paper applications by courier or post.
Passport renewal reminder emails
If your passport is expired, you may have received an email from 'Uruwhenua Aotearoa – Passport Services' reminding you to renew your passport before you book travel.
Remember – only click on links to the official New Zealand Passports website: www.passports.govt.nz
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Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Call us
Opening hours: 6am to 5pm, Monday to Friday (excluding public holidays)
Freephone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Email us
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Post or courier your application
New Zealand Passport Office
GPO Box 365
Sydney, NSW 2001
Australia
Do not send cash in the post.
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