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You can search our website to find the information you need, a good place to start is the search bar above.

Commonly asked questions:

How can I renew my New Zealand passport?

How can I get an acceptable passport photo?

How long will my passport take?

I need to travel urgently, what do I do?

Physical Office:

Department of Internal Affairs
Level 22
20 Bond Street
Sydney, New South Wales
Australia

Call us:

Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300

Telephone enquiry hours

8:30am - 8:00pm Monday to Friday
7:00am - 12:00pm Saturday 
(excluding public holidays)

Email us:

Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.

Post to:

New Zealand Passport office Department of Internal Affairs GPO Box 365 Sydney, New South Wales 2001 Australia

Please do not send cash in the post