In Australia
COVID-19 update
Walk-in services are currently unavailable. For urgent enquiries, call us.
For urgent and non-urgent passports, apply online if you can.
If you cannot apply online, send paper applications by courier or post.
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Common questions
How can I renew my New Zealand passport?
How can I get an acceptable passport photo?
How long will my passport take?
I need to travel urgently, what do I do?
Call us
Opening hours: 6am to 5pm, Monday to Friday (excluding public holidays)
Freephone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Email us
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Post or courier your application
New Zealand Passport Office
GPO Box 365
Sydney, NSW 2001
Australia
Do not send cash in the post.
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