Urgent travel

Call us straight away.

0800 22 50 50 (NZ only)

00 64 (4) 462 0650 (if calling from overseas)

00 44 20 7968 2730  (London office)

After hours call-out - New Zealand

If you need a passport urgently between 5pm and 10pm weekdays or 8am to 10 pm weekends, use this service. You need to call us and follow the instructions on the phone system for the callout service.

0800 22 50 50 (NZ only)

00 64 (4) 462 0650 (if calling NZ from overseas)

After hours call-out - Australia

If you need a passport urgently between 4pm and 10pm weekdays or 8am to 10pm weekends, you can use this service. You need to call us.

1300 55 95 35

After hours call-out - United Kingdom

If you need a passport urgently between 3pm and 10pm weekdays or 8am to 10pm weekends, you can use this service. You need to call us.

+ 44 20 7968 2730

Passport costs 

If you don’t have a current passport and need to travel in a hurry you can apply for an urgent passport online.

Allow for up to 3 working days, plus delivery time. The passport is valid for 10 years for an adult and 5 years for a child.  

Sometimes it’s better to apply for an urgent passport online than an emergency travel document. Often getting an urgent passport is quicker, depending on where you are in the world. It’s also less expensive, lasts much longer and accepted by more countries.

Passport costs

An Emergency Travel Document is a temporary document you can use to return to New Zealand or your usual country of residence.

You can apply for an Emergency Travel Document if you are outside New Zealand, and:

• your passport is expired, lost, stolen or damaged
• you need to travel urgently
• you will not get your new passport before you travel.

Depending on where you are in the world, it may be better to apply online for an urgent passport. It can be quicker to get a new passport, it costs less and is valid for longer.

Apply for your passport

Not all countries accept Emergency Travel Documents

Some countries, like the USA, do not accept Emergency Travel Documents, even if you are just transiting through them. 

Before you travel, you should check with the embassy or high commission of the countries you intend to travel to, or transit through, to find out if they will accept an Emergency Travel Document.

Foreign representatives to New Zealand

Before you apply

Before you apply, you should contact your nearest New Zealand embassy or high commission to find out if they issue Emergency Travel Documents. Not all New Zealand embassies and high commissions issue Emergency Travel Documents.

You cannot get an Emergency Travel Document if you are in New Zealand. If you are in New Zealand you should apply for an urgent passport.

Apply for your passport

Cost

An Emergency Travel Document costs NZD$530.

Validity

An Emergency Travel Document is usually valid for 7 months.

Before it expires, you need to send it to the Passport Office, so they can issue you a standard passport.

How to apply

You need to download and fill out an application form and return it to a New Zealand embassy or high commission. 

Find the contact details of your nearest New Zealand embassy or high commission:

Safe travel embassy locator

Download an application form

Emergency travel document application form (PDF 1.6MB)