Postal Delays – Australia

Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in ACT, WA, Victoria and NSW. This could impact on the delivery time for dispatched Passports. Customer will need to be aware of this and potentially provide an alternative address for delivery. The Australian post website is being updated to reflect the areas that have significant delays and can be found at the following address https://auspost.com.au/about-us/news-media/important-updates/bushfire-impacts-nsw

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Commonly asked questions:

How can I renew my New Zealand passport?

How can I get an acceptable passport photo?

How long will my passport take?

I need to travel urgently, what do I do?

Physical Office:

Department of Internal Affairs
Level 22
20 Bond Street
Sydney, New South Wales
Australia

Call us:

Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300

Telephone enquiry hours

8:30am - 8:00pm Monday to Friday
7:00am - 12:00pm Saturday 
(excluding public holidays)

Email us:

Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.

Post to:

New Zealand Passport office Department of Internal Affairs GPO Box 365 Sydney, New South Wales 2001 Australia

Please do not send cash in the post