Passport payments at the Sydney office
If you pay for your passport via our Sydney office, please note that the payee is currently labelled as “The Sydney Institute” instead of “DIA Sydney Office”. Your payment is still going to us.
We are investigating this labelling error with our vendor and hope to have it resolved shortly.
Sydney office hours
The Sydney office is open by appointment only, from 10am to 3pm, Monday to Friday. We encourage you to apply online if you can.
For urgent enquiries, call us between 7am and 3.30pm.
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20 Bond Street
Sydney, NSW 2000
Opening hours: 7am to 3.30pm, Monday to Friday (excluding public holidays)
Freephone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
If you have a general query or a question about a current passport application, send us an email using the enquiry form.
Post or courier your application
New Zealand Passport Office
GPO Box 365
Sydney, NSW 2001
Do not send cash in the post.