The Sydney Office will be closed on Monday 27 January for Australia Day and will reopen on Tuesday 28 January. During this time a Passport Call Out service is available by appointment; please contact us for further information.
Postal Delays – Australia
Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in ACT, WA, Victoria and NSW. This could impact on the delivery time for dispatched Passports. Customer will need to be aware of this and potentially provide an alternative address for delivery. The Australian post website is being updated to reflect the areas that have significant delays and can be found at the following address https://auspost.com.au/about-us/news-media/important-updates/bushfire-impacts-nsw
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Department of Internal Affairs
20 Bond Street
Sydney, New South Wales
Free phone: 1300 559 535 (Australia only)
Phone: +61 (2) 9225 2300
Telephone enquiry hours
8:30am - 8:00pm Monday to Friday
7:00am - 12:00pm Saturday
(excluding public holidays)
Online email enquiry form if you have an enquiry about a current passport application or a general enquiry.
New Zealand Passport office Department of Internal Affairs GPO Box 365 Sydney, New South Wales 2001 Australia
Please do not send cash in the post