Urgent travel

Call us straight away.

0800 22 50 50 (NZ only)

00 64 (4) 462 0650 (if calling from overseas)

00 44 20 7968 2730  (London office)

After hours call-out - New Zealand

If you need a passport urgently between 5pm and 10pm weekdays or 8am to 10 pm weekends, use this service. You need to call us and follow the instructions on the phone system for the callout service.

0800 22 50 50 (NZ only)

00 64 (4) 462 0650 (if calling NZ from overseas)

After hours call-out - Australia

If you need a passport urgently between 4pm and 10pm weekdays or 8am to 10pm weekends, you can use this service. You need to call us.

1300 55 95 35

After hours call-out - United Kingdom

If you need a passport urgently between 3pm and 10pm weekdays or 8am to 10pm weekends, you can use this service. You need to call us.

+ 44 20 7968 2730

Passport costs 

If you don’t have a current passport and need to travel in a hurry you can apply for an urgent passport online.

Allow for up to 3 working days, plus delivery time. The passport is valid for 10 years for an adult and 5 years for a child.  

Sometimes it’s better to apply for an urgent passport online than an emergency travel document. Often getting an urgent passport is quicker, depending on where you are in the world. It’s also less expensive, lasts much longer and accepted by more countries.

Passport costs

Emergency travel document when outside of New Zealand

If you’re overseas and don’t have a current passport and need to travel in a hurry you can apply for an emergency travel document. But it may be better to apply for an urgent passport online, as this is often quicker, depending on where you are in the world. It's also less expensive and lasts much longer.

Not accepted everywhere

An emergency travel document is not accepted by all countries e.g. USA, and this includes being transit.

Emergency travel document fee

An emergency travel document costs a flat fee of NZD$530.00 and you need to contact a New Zealand High Commission or embassy. Please note, most but not all New Zealand embassies are able to issue an Emergency Travel Document. You can’t get one in New Zealand.

Valid for one year

An emergency document is only valid for a year. Before it expires you need to send it to us, so we can give you a standard passport. If you apply for an urgent passport online, you get a standard passport straight away and you won't need to do this.

Download an application form

Emergency travel document application form (PDF 1.6MB)