Please allow up to 5 weeks plus delivery for a standard passport. If you need your passport before then, apply for an urgent passport online.
The online passport service and photo checker will be unavailable between 10pm Saturday 30 September and 2.30pm Sunday 1 October (NZDT) due to planned system maintenance. Check back from time to time as you may be able to access the service earlier. We apologise for any inconvenience.
Lost, stolen or damaged passport
Lost, stolen or damaged passport
You must tell us if your New Zealand passport is lost, stolen or damaged. Tell us straight away, even if you do not need to replace your passport immediately.
What to do if your NZ passport is lost, stolen or damaged
You must let the Passport Office know as soon as possible. This stops someone using it illegally and helps to protect your identity.
You can do this online by:
applying for a replacement passport, or
declaring your passport lost, stolen or damaged.
You need to tell us:
when it was lost, stolen or damaged (approximate date)
where it was lost, stolen or damaged (the city and country)
what happened, briefly.
If a valid (not expired) passport was lost or stolen and you do not want to replace it immediately, you also need to report the loss or theft to the police and tell us the police report reference number.
Replace your NZ passport
If you want to replace your passport straight away, your lost, stolen or damaged passport will be cancelled as part of your application for a new one. You do not need to declare it separately.
