Lost, stolen or damaged passport

You must tell us if your New Zealand passport is lost, stolen or damaged. Tell us straight away, even if you do not need to replace your passport immediately.

What to do if your NZ passport is lost, stolen or damaged

You must let the Passport Office know as soon as possible. This stops someone using it illegally and helps to protect your identity.

You can do this online by:

  • applying for a replacement passport, or
  • declaring your passport lost, stolen or damaged.

You need to tell us:

  • when it was lost, stolen or damaged (approximate date)
  • where it was lost, stolen or damaged (the city and country)
  • what happened, briefly.

If a valid (not expired) passport was lost or stolen and you do not want to replace it immediately, you also need to report the loss or theft to the police and tell us the police report reference number.

Replace your NZ passport

If you want to replace your passport straight away, your lost, stolen or damaged passport will be cancelled as part of your application for a new one. You do not need to declare it separately.

Apply for a new passport

Declare your NZ passport lost, stolen or damaged

If you do not want to replace your passport straight away, you need to cancel the passport by declaring it lost, stolen or damaged.

You can do this by completing the online form below.

If the passport is valid (not expired), you must also report the loss or theft to the police and tell us the police report reference number.

Declare your New Zealand passport lost, stolen or damaged

Urgent travel

If you need to travel within 2 days

Call us immediately.

Freephone: 0800 22 50 50 (NZ only)

Phone: +64 (4) 463 9360

If you need to travel within 3 days

Apply for your replacement passport online.

Apply for a replacement passport

Find out more about urgent travel

 

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